We answer questions like
- What do our customers, stakeholders, staff or communities think about this?
- How widespread is this issue, experience or viewpoint?
- How do perspectives differ across groups, regions or audiences?
- How have attitudes, experiences or outcomes changed over time?
- What should inform our strategy, service design or investment decisions?
- How can we confidently prioritise where to focus our efforts?
How it works
We design and deliver surveys that generate reliable, decision-ready evidence. Surveys can be used to understand customer experiences, stakeholder perspectives, workforce issues, community views, programme outcomes, and much more.
Our focus is on asking the right questions, reaching the right people, and generating information that can be trusted and used. We combine survey design, data analysis and interpretation to move beyond reporting percentages and charts. We help you understand what the results mean and what decisions or actions they support.
Where useful, we use Scarlatti tools such as Confer and Vocina to strengthen the survey experience. Confer enables more engaging and customised survey designs, including choice modelling and interactive question formats. Vocina adds an AI voice agent that allows participants to respond conversationally, generating richer insights and context than traditional survey questions alone.
What this helps you do
Gather reliable data from customers, stakeholders, staff or communities.
Strengthen the quality and reliability of evidence through good survey design.
Generate deeper insight through choice modelling, interactive formats or AI-enabled voice rsponses.
Make evidence-informed decisions with confidence.
Why us?
Scarlatti combines expertise in survey design, people and behaviour research, evaluation and data analysis to create surveys that generate meaningful evidence, not just data. Through tools such as Confer and Vocina, we can also create more engaging survey experiences and capture richer forms of feedback where appropriate.
We focus on understanding the decisions you need to make and designing research that provides useful answers. Our strength is moving beyond data collection to interpretation and insight. We help organisations understand not only what the results are, but what they mean, why they matter, and what to do next.
“Scarlatti has helped us to not only design and create surveys but promote these surveys and achieve what we wanted to achieve. We got the number of respondents we wanted and more.”
Mhairi Sutherland
B+LNZ
“Scarlatti work in a timely fashion, listen to our inputs, and the survey software and presentation of the survey data is always fabulous.”
Mhairi Sutherland
B+LNZ
Need reliable feedback from customers, stakeholders, staff or communities?
Talk to us about survey research that delivers robust evidence and practical insight for your next decision.
