Insights and customer experience

Insights and customer experience

Our insights and customer experience work allows us to deep dive into our clients’ world and identify evidence-based information to drive decision-making and develop fit-for-purpose solutions.


Our experience and strengths

Scarlatti’s approach is different; we create tailored approaches to individual problems.

We are experienced in measuring and evaluating a range of variables, typically to help evaluate and shape practice change initiatives.

Our insights and customer experience work has spanned a range of work areas – from conducting one-on-one farmer interviews on farm, through to large-scale online surveys in the building and construction industry.

Our insights and customer experience:

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Uses creative ways to collect and analyse information, often on hard-to-measure things

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Leverages our in-house developed survey tool Confer, expanding the potential for what a survey tool can do – and increasing survey participation and completion rates

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Complements our impact modelling, monitoring and evaluation and programme design service areas – adding depth to the possible analyses we can do

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Offers clients flexibility to refine their approach as data becomes available and audiences are better understood.

Driving decision making

Understand the thoughts and experiences of people and stakeholders


“Scarlatti has helped us to not only design and create surveys but promote these surveys and achieve what we wanted to achieve. We got the number of respondents we wanted and more.”

Mhairi Sutherland

Senior Advisor Research Programmes, B+LNZ

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“It’s important to use evidence to drive decision-making; I love being able to help clients develop informed solutions."

Julie Moularde

Insights and Customer Experience Lead, Scarlatti

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Featured article

How Conjoint Analysis Helped Santa and his Elves

A conjoint analysis survey uses trade-offs as a way for people to indicate their preferences. Find out what value Santa's elves place on their wellbeing and the environment.

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Our approach


Customised surveys

We use our in-house developed survey tool Confer to create unique survey experiences and increases survey participation rates. We have found the unique needs of our clients are better met with customised solutions.

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Problem solving

We love figuring out ways to measure hard-to-measure things like the impact of interventions on behaviour and practice change. We leverage work in our other service areas and creative thinking to solve problems and propose solutions to our clients.

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Leverage capabilities

Scarlatti specialises in evaluation, modelling and analytics - analysing research data and quantifying the impact of initiatives makes up a large part of the work we do.

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Ready to get your project moving?

Contact our Insights and Customer Experience lead Julie Moularde to discuss your project needs.