Privacy

Personal Information

Our website has email links and a contact form. These features facilitate the capture of personal information such as your first name, last name, company, email address and job title. Through the use of these features you may also provide additional personal information that would aid us in providing a service. None of the features detailed above are automated and personal information is not captured unless expressly provided by the user.

Cookies

Our website uses cookies to help us collect information including which page you arrive at, how you navigate between pages and the device you used.

Tools

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Scarlatti's Primary Industry Research Panel (PIRP)

The following (last updated July 2023) sets forth the privacy policy for the Scarlatti primary industry research panel. We welcome any feedback participants may have.

Your information

What information is collected?

Scarlatti will collect the following types of information:

• Registration information. Our registration form asks for basic details such as name, contact details, sector, role, education, gender and ethnicity. This information is used to help us identify whether you are eligible for future paid research.
• Research information. We will collect the responses you provide us during paid surveys, interviews and focus-groups, for the purpose of identifying key themes that answer our clients’ research questions.
• Other information. Our database may also store records of other details, such as whether your registration has been validated (i.e., a researcher has called you to check your details), which research you have participated in previously through the Scarlatti panel and which Scarlatti researcher(s) you have interacted with.

What happens to my information?

Your registration information will be:

• Stored within MailChimp (part of Rocket Science Group). You are invited to review MailChimp’s data security and privacy statement for more information on their security practices and compliance.
• Accessible by Scarlatti researchers, partner researchers and Scarlatti administrators. Scarlatti researchers, partner researchers / research companies also involved in the research, and Scarlatti administrators will access these details to identify whether you are eligible for certain paid research, to invite you to this research and to pay you. Your contact details will not be shared with Scarlatti’s clients or their stakeholders. Your contact details will not be shared with other third parties not mentioned here.

Your research information will be:

• Recorded with voice recording, video conferencing software and / or in written form. Voice recordings will be done either with a hand-held recording device, or with recording features of video conference technologies (e.g., Teams or Zoom). Recordings are taken to support note taking, analysis and eventual reporting. Scarlatti may refer back to these recordings at a later date. Recordings are not shared beyond the research team.
• Stored within Scarlatti’s SharePoint systems (hosted by Microsoft 365). Information will be stored in Scarlatti’s computer network, which has the same protections as Scarlatti’s wider research work. You can read about SharePoint’s security measures.
• Accessible by Scarlatti researchers, partner researchers and Scarlatti administrators. Scarlatti researchers, partner researchers / research companies also involved in the research, and Scarlatti administrators will access these details to identify key themes to answer our client’s research questions.
• Collated and analysed. This information will be collated with those of other participants, and analysed for key themes. All practical steps will be taken to ensure your information is not identifiable to anyone other than the Scarlatti researchers, partner researchers / research companies also involved in the research, and Scarlatti administrators (see below for more details).
• Linked to other research you have participated in with Scarlatti. In some cases, you may have provided information to Scarlatti previously, in another piece of research. Please note that:
  • ­ If you participated in research with us previously, but not through the panel, we take acceptance of the privacy policy to mean you are happy for us to link the research information you previously provided, to your profile in the panel.
  • We may link the data you provide to different pieces of research with us, to provide better insights and to avoid re-asking you the same questions again.
• Reported to the client and shared with a broader audience. A report will then be provided to Scarlatti’s client. In some cases, these clients may share or publish the reports from the research you participated in, so that a broader audience can learn from it. As described elsewhere in this document, all practical steps will have been taken to ensure your information is not identifiable to anyone other than the people described in this document (see below for more details).

Is my information identifiable?

Within your registration, you will provide / have provided some personal information. This is required within Scarlatti’s registration database, so that we may identify you to invite you to research. With your research information, we take all practical steps to ensure the protection of your identity to our clients, their stakeholders and any other third parties. The following table explains things we do and don’t do.

We will:

• Collect your contact details (e.g., name, phone number and email address) in order to be able to contact you [1]
• Report at a collated level in most cases
• Anonymise data and ensure that personal information (such as age, location, industry and similar) is not combined in reporting in a way that could enable your identification
• Use (potentially) a quote from you in reporting, without combining personal information (such as age, location, industry and similar) in a way that could enable your identification.

[1] Note that we use the term contact details to refer to things such as your name, phone number and email address. We use the term personal information to refer to things such as your name, phone number or email address. These are both distinct from the research information you provide during the interview.

We do not:

• Share your name or contact details with anyone beyond the research team (Scarlatti or partner researcher(s) / research companies) and Scarlatti’s administrators (who require it for administration and payment purposes)
• Share the interview recording with anyone beyond the research team
• Tell any other research participants the details of what you shared in your interview.

If there were any exception to the above, Scarlatti would state this within the invitation to the research or ask for the participants permission.

Please note that if you participate in a focus group (an online or in-person group event), we cannot protect your identity from the other participants of the group. We also cannot be sure that members will not share the discussion of the group with others. If you participate in a focus group, we ask that you keep all comments made during the focus group confidential and not discuss the identities nor what happened during the focus group outside of the meeting.

What are my rights?

The impact of Scarlatti’s research on New Zealand sectors, communities and learners is dependent on the insights provided to us by research participants. For this reason, all participants retain rights to:

• Be made aware of the research topic in advance
• Be made aware of who the researchers are, and what organisation is funding and benefiting from the research
• Know what you will be paid and when
• Choose freely whether to participate in any research you are invited to participate in
• Withdraw from research at any time prior to or during the survey / interview / focus group [2]
• Provide information on the understanding that:
  • Voice recordings and notes that have been taken during the research will only be shared within the research team
  • If you tell us something and say it is confidential, we will not share this
  • We only collect data from you that is required for the research, or for inviting you to future research
  • All practical steps will be taken to protect identities beyond the research team unless stated differently at the beginning of the research or you give permission otherwise (see table above)
  • We endeavour to encourage our clients to share research reports back with research participants – let us know if this is of interest to you.
• Request a copy of your personal information (e.g., name, contact details, business name), request that errors are corrected
• Request a copy of your answers to a piece of a research – if your research information is re-identifiable to Scarlatti (i.e., it has been collected alongside your name or an ID representing your name), we can provide this to you on request.
• Lodge a complaint – we encourage you to speak to the researcher at any time if you are uncomfortable during a piece of research. Otherwise, please contact adam.barker@scarlatti.co.nz
• Unsubscribe from research invitations at any time – simply contact us (see below).

[2] If you wish to withdraw from the research after completing the survey, interview or focus-group, or alternatively after payment has been made, we will work with you to take all reasonable efforts to either remove your data or provide additional security for it. This will be undertaken with the understanding that this is your data. In some cases, however, our ability to withdraw you may be limited – for example, if data has been collating into a wider data set and is no longer identifiable; or if analysis and reporting has already been completed and provided to a client. In the case that you wish to decline to answer a question, decline being recorded, or restrict certain use of the data, we will work with you to identify any possibility of continued participation in the research. This will be undertaken with the understanding that this is your data. In some cases, however, if the item in question is fundamental to the research, it may impact the ability of Scarlatti to use a participant within a piece of research, and as such, impact whether we are able to pay a participant for their participation.

Commitment to inclusivity

We recognise that Scarlatti’s research is conducted with and impacts upon all peoples in Aotearoa, including Māori and Pasifika people. Scarlatti is committed to inclusive research practices and upskilling in cultural responsiveness. As a part of this, we recognise the six Māori data sovereignty principles and are currently building our capabilities and updating our processes to better align with them.

How does the primary industry research panel work?

The following steps describe the Scarlatti primary industry research panel process:

1. Fill in a registration form. Interested persons fill in a registration form with basic details. You may also be called to validate your registration. This enables us to identify whether you may be eligible for paid research. This depends on the requirements of the research.
2. Be contacted regarding paid research. We will make contact with you when we have a piece of research that you may be eligible for. In this first contact, we will aim to provide:

• The topic of the research and the client it is for
• The type of research (survey, interview, focus group; in-person, phone or online)
• The estimated amount of time it will require (typically between 5 minutes to one hour)
• The payment for this research (depending on the type and length of the research).

At this point, we will either ask more questions to check your eligibility, or if your eligibility has already been confirmed, we will invite you to participate.

1. Participate in research. If you choose to participate in a piece of research, you will either fill in a survey, organise a time to speak with a researcher on the phone, or via video conferencing (e.g., Teams or Zoom). Research will typically take between 5 minutes to one hour and will be paid for accordingly.
2. Receive payment for participation. Payment will either be a cash payment or a voucher – however, you will know about this prior to participation, when you are first contacted.