Our insights and customer experience work allows us to deep dive into our clients’ world and identify evidence-based information to drive decision-making and develop fit-for-purpose solutions.
Scarlatti’s approach is different; we create tailored approaches to individual problems.
We are experienced in measuring and evaluating a range of variables, typically to help evaluate and shape practice change initiatives.
Our insights and customer experience work has spanned a range of work areas – from conducting one-on-one farmer interviews on farm, through to large-scale online surveys in the building and construction industry.
Uses creative ways to collect and analyse information, often on hard-to-measure things
Leverages our in-house developed survey tool Confer, expanding the potential for what a survey tool can do – and increasing survey participation and completion rates
Complements our impact modelling, monitoring and evaluation and programme design service areas – adding depth to the possible analyses we can do
Offers clients flexibility to refine their approach as data becomes available and audiences are better understood.
Driving decision making
“It’s important to use evidence to drive decision-making; I love being able to help clients develop informed solutions."
Insights and Customer Experience Lead, Scarlatti
A conjoint analysis survey uses trade-offs as a way for people to indicate their preferences. Find out what value Santa's elves place on their wellbeing and the environment.
We use our in-house developed survey tool Confer to create unique survey experiences and increases survey participation rates. We have found the unique needs of our clients are better met with customised solutions.
We love figuring out ways to measure hard-to-measure things like the impact of interventions on behaviour and practice change. We leverage work in our other service areas and creative thinking to solve problems and propose solutions to our clients.
Scarlatti specialises in evaluation, modelling and analytics - analysing research data and quantifying the impact of initiatives makes up a large part of the work we do.
Contact our Insights and Customer Experience lead Julie Moularde to discuss your project needs.